A first conversation with a provider doesn't need to be formal. It helps to have a few things in mind before you start.
Think about what a good week looks like for you. Which days do you want support, and for what? Is there anything that hasn't worked with past support that you want to avoid?
Have your plan nearby if you can, so you can talk about which supports are funded and how the plan is managed. And write down your questions. Ask who will be turning up, what happens if a worker is away, and how to raise a concern.
A good provider will be glad you asked.
What community access can look like
"Community access" sounds like paperwork language, but it simply means support to get out and take part in life outside your home.
For one person that's a weekly swim and a coffee afterwards. For another it's getting to Friday prayers, a class at the library, or the footy with a mate. It can also be the practical things: the shops, the bank, a medical appointment.
The best place to start is with what you already enjoy, or used to enjoy, and work out what has been getting in the way.
Supporting a family member without taking over
When you care for someone, it's natural to want to speak for them, especially in meetings full of unfamiliar terms. The NDIS is built around the participant's own choice and control, and families play a big part in protecting that.
Some things that help: ask the person what they want before the meeting, not during it. Let them answer first, even if it takes longer. And when you disagree, say so openly, so the decision is still made together.
Support workers should follow the same rule. If a provider talks only to you and not to your family member, it's fair to point that out.